Telos TWOx12 - Telephone Mode Buttons

TELOS TWOX12 USER’S MANUAL
DESKTOP DIRECTOR – GENERAL OPERATION
CHAPTER 4 73
In Talent mode this button will direct the call designated by the screener as NEXT to
Caller 1 hybrid. If no call is currently designated NEXT the call which has been on
Screened Hold the longest will be directed to the Caller 1 hybrid. If a screener is not
used, the line which has been ringing longest will be selected instead. If no line is
ringing, the line on hold the longest will be selected.
Note that if the handset is off-hook the caller will be directed to the handset, using the
same priorities outlined above.
In Producer mode this button will select the line which has been ringing longest. If
no line is ringing, it selects the line that has been on (standard) hold longest.
Busy All
(Busy All) - Pressing this key will clear all lines with the only exceptions being
lines on-air, on the handset and lines on hold. Unlocked lines on-air, lines on hold,
and lines on screened hold will be dropped. Those lines will then be blocked from
accepting any calls (in most cases the caller will get a busy signal, but this will not
always be true depending on your configuration) and the Busy All Status Symbol™
will be displayed.
Pressing
again will clear the lines and allow incoming calls (in some
configurations callers attempting to call while you are in the Busy All state will hear
ringing. In that case the system will answer and drop those callers when you cancel
busy all mode).
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HOT TIP!
As you may know, there have been several lawsuits regarding to the “fairness” of radio
contests. By consistently activating the Busy All feature before announcing a contest
your staff will reduce the liability for the station.
4.3.2 Telephone Mode Buttons
Dial pad buttons
These are used for dialing out, as with any telephone. They remain active during a
call for use accessing voice mail and other services.
Speaker phone button
(Speaker phone) – This button places a call that is on the handset onto this
Desktop Director’s built-in speaker phone. If the handset is on-hook this button
places the next line selected on the left column on the speaker phone.