e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
5 - 4
5.2 Error Code List
The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.
Notes:
For the error codes not described in this guide, refer to the Hardware Guide.
5.2.1 Jam
Error code Classification Contents Troubleshooting
EA10
Finisher jam Paper not detected: Paper was not detected at
the finisher within the set period after the paper
was fed by the main unit.
P. 5 -29
EA20
Early arrival jam: A piece of paper is fed and
then the next piece of paper is fed at an interval
shorter than the specified time.
P. 5 -29
EA26
Paper transport jam (stop command request):
Main unit requested finisher to stop operating
while finisher was feeding paper.
P. 5 -29
EA2A
Paper transport jam (Between entrance
transport and exit transport): Leading edge of
paper in finisher transport path passed
entrance transport sensor, but did not arrive at
exit transport sensor.
P. 5 -30
EA2B
Paper transport jam (Exit transport sensor):
Paper stayed for longer than set period at exit
transport sensor while being transported in
finisher transport path.
P. 5 -30
EA31
Power-ON jam: Paper was detected at either
the entrance transport sensor or the exit
transport sensor while the power was on and
the finisher's rear cover was closed.
P. 5 -31
EA40
Rear cover open jam: Jam occurred because
finisher's rear cover was opened while finisher
was transporting paper.
P. 5 -31
EA50
Stapling jam: Staple jam occurred at stapler.
P. 5 -32
EA60
Early arrival jam: The entrance path sensor
detects the paper earlier than a specified
timing.
P. 5 -32
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