e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[5212] Time for cleaning of the slit glass and main charger
[5410] MFP registration error / TOSHIBA Global remote monitoring system error
[5411] MFP registration lock error / TOSHIBA Global remote monitoring system error
[5412] Server busy error / TOSHIBA Global remote monitoring system error
[5413] Server error / TOSHIBA Global remote monitoring system error
Classification Error item
TopAccess related error
Check item Measures
Setting • Clean the LED head and main charger.
• If the message is not cleared after the cleaning, check if
there is any detection error, breakage or poor connection
of the needle electrode cleaner detection sensor.
Classification Error item
MFP registration error An invalid registration by accessing a cloud server using a
valid serial No. of the equipment has been performed. Or
database in the cloud server has been damaged. Or the
equipment is not registered on a cloud server.
Check item Measures
Setting of a cloud server Retry the registration. Contact the administrator of the cloud
server.
Classification Error item
MFP registration error Data to be sent to a cloud server from the equipment has
been damaged or incorrect authentication data have been
sent. Or TOSHIBA equipment which has not been supported
by the cloud server has been tried to be registered.
Check item Measures
None Contact the administrator of the cloud server.
Classification Error item
Server busy error The server cannot handle periodic communication from the
equipment due to overloading. This phenomenon occurs
when a busy signal is sent from the server at the start of the
periodic communication of the equipment.
Check item Measures
None Not required
Classification Error item
Server error A fatal error has occurred on the cloud server.
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