e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[8039] IKEv1 invalid signature
[803A] IKEv2 wrong proposal choosen
[803B] IKEv2 Certificate failed
[803C] IKEv2 secret key authentication failed
[803D] IKEv2 falling back to IKEv1
Classification Error item
Network error Ipsec error for invalid signaturer for certificate
Check item Measures
Setting Mismatch in Signature payload (MAC or IV).
Check the CA and user certificate in MFP and peer machine.
Classification Error item
Network error Ipsec error is proposal choosen is wrong
Check item Measures
Setting Check the IKEv2/IPsec proposal parameters (encryption/
authentication algorithms, DH group, authentication methods)
in MFP and peer machine.
Classification Error item
Network error Ipsec error for ikev2 certification failed
Check item Measures
Setting Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template
should be valid.
2. CRL DP server name is mapped in MFP’s host table or
DNS entry.
3. Certificate against CRL.
Classification Error item
Network error Ipsec error for ikev2 if secret key auth failed
Check item Measures
Setting Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP
and peer machine.
Classification Error item
Network error Ipsec error if peer dosent support IKEv2 and falling back to
IKEv1
Check item Measures
Setting Remote machine is not supporting IKEv2. Going back to use
IKEv1.
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