Toshiba e-STUDIO477SL - Page 154

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
5 - 50
[F101_5] Partition mount error (The HDD cannot be connected (mounted) caused by damage to
the "/registration" partition.)
Classification Contents
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 5: Partition mount error (The "/registration" partition is
damaged.)
Check item Measures
HDD, SYS board, Setting 1. Turn the power of the equipment OFF and check the
connection of the HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
- Check if HDD for other equipment is not installed.
- Check if SRAM for other equipment is not installed.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] - [5] (Key Backup Restore) and check
that each Key Status is "OK".
- If not, recover the key (copy "SRAM Key Status" to
"FROM Key Status" or vice versa).
3. If the error persists after step 2, perform
[5]+[C]+[POWER]2. Recovery F/S4. /registration,
and then restart the equipment.
4. If the error persists after step 3, perform
[5]+[C]+[POWER]3. Initialize HDD3. /registration,
and then restart the equipment.
5. If the error still persists after step 4, perform the
following.
- Perform [3C] - [3] (Format HDD), and then install
"System Software (HD data)" with [49] - [4].
Notes:
The following items will be deleted by performing
[3C] - [3] (Format HDD).
• Message Log
•Job Log
• Spool Data (Print, Email reception)
• Template
If the error persists after performing step 5, perform
step 5 after performing [4]+[C]+[POWER]1. Revert
factory initial status HDD.
6. If the error persists even after step 5, replace the HDD.
Replacement part Measure
HDD
SYS board