Toshiba e-STUDIO477SL - Page 164

e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
5 - 60
[F109_3] Key consistency error (HDD encryption parameter damage)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] Power-ON)
Check item Measures
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the
following procedure.
1. Install the system firmware.
2. If the error cannot be solved after installing the system
firmware, reinstall the system software and application
program.
 P. 8-7 "8.2.4 Update procedure"([A]Updating firmware)
Classification Contents
Other service call Key consistency error - Parameter used for HDD partition
encryption are damaged.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER]  5.
Key Backup Restore.
SRAM Key
Status
FROM Key
Status
Measure
* AccessFailed Replace the SYS board.
 P. 6-18 "6.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]  2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "6.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
AccessFailed * Replace the SYS board.
 P. 6-22 "6.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (for the SYS board, all
steps)
OK KeyNull/
KeyBroken
Recover the encryption key on the SYS board.
 P. 6-18 "6.2.4 Precautions and Procedures when replacing
the SYS board" ([D]Restore encryption key)
AccessFailed OK Replace the SRAM board (for the SYS board).
 P. 6-22 "6.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (all steps)