TP-Link HB810 - Faq

156
FAQ
Q1. What should I do if I forget my wireless password?
The default wireless password is printed on the label of the mesh device. If the password
has been altered:
1. Connect your computer to the mesh device using an Ethernet cable.
2. Visit http://tplinkwifi.net and log in with your TP-Link ID or the password you set for
the mesh device.
3. Go to Setting > Wireless > Wireless Settings (AP Mode) or Advanced > Wireless >
Wireless Settings (AP Mode) to retrieve or reset your wireless password.
Q2. What should I do if I forget my web management password?
• If you are using a TP-Link ID to log in, or you have enabled the Password Recovery
feature of the mesh device, click Forgot password on the login page and then follow
the instructions to reset it.
• Alternatively, press and hold the Reset button of the mesh device until the Power LED
blinks to restore factory default settings, visit http://tplinkwifi.net to enter the GUI
Password to login, and then go to Setting > System Tools > Administration (AP Mode)
or Advanced > System Tools > Administration (Router Mode), locate the Account
Management section to create a new login password.
Note:
You’ll need to reconfigure the mesh device to surf the internet once the mesh device is reset, and please mark down your
new password for future use.
Q3. What should I do if I can’t log in to the mesh device’s web management
page?
This can happen for a variety of reasons. Please try the methods below to log in again.
• Make sure your computer is connected to the mesh device correctly and the
corresponding LED indicator(s) light up.
• Make sure the IP address of your computer is configured as Obtain an IP address
automatically and Obtain DNS server address automatically.
• Make sure http://tplinkwifi.net is correctly entered.
• Check your computer’s settings:
1 ) Go to Start > Control Panel > Network and Internet, and click View network
status and tasks.
2 ) Click Internet Options on the bottom left.
3 ) Click Connections and select Never dial a connection.