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• Restart the modem and the mesh device.
1 ) Power off your modem and mesh device, and leave them off for 1 minute.
2 ) Power on your modem first, and wait about 2 minutes until it get a solid cable
or Internet light.
3 ) Power on the mesh device.
4 ) Wait another 1 or 2 minutes and check the internet access.
• Double check the internet connection type.
1 ) Confirm your internet connection type, which can be learned from the ISP.
2 ) Visit http://tplinkwifi.net and log in with your TP-Link ID or the password you set
for the mesh device.
3 ) Go to Basic > Internet.
4 ) Select your Internet Connection Type and fill in other parameters.
5 ) Click Save.
6 ) Restart the modem and the mesh device again.
• Please upgrade the firmware of the mesh device.
If you’ve tried every method above but still cannot access the internet, please contact
the technical support.
Q5. What should I do if I can’t find my wireless network or I cannot
connect the wireless network?
If you fail to find any wireless network, please follow the steps below:
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