12. Record any related error messages, conditions, and configurations for your Tech Support
Specialist to consider. See below.
13. Contact Transition Networks Tech Support. See Contact Us below.
Record Device and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support,
please record as much information as possible in order to help the Transition Networks Tech Support
Specialist.
1. Select the SMxTAT2SA Configuration > System > Information menu path. From the CLI, use the
show commands needed to gather the information below or as requested by the TN Support
Specialist.
2. Record SMxTAT2SA Model Information: Product ID: _________________________________
Serial #: ____________________________ Board Rev: _________________________________
MAC Address: _____________________ Chip ID: ______________________________________
System Uptime: _____________________ Software Version: ______________________________
3. Record the Monitor menu information:
Monitor > System > Information: ____________________________________________________
Monitor > System > IP Status: _______________________________________________________
LED Status: ________________________________________________________________________
__________________________________________________________________________________
4. Provide additional information to your Tech Support Specialist. See the “Troubleshooting”
section above.
Your Transition Networks service contract number: _______________________________________
A description of the failure: __________________________________________________________
_________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., change mode, reboot, etc.):
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
__________________________________________________________________________________
The serial and revision numbers of all involved Transition Networks products in the network:
__________________________________________________________________________________
__________________________________________________________________________________
A description of your network environment (layout, cable type, etc.): _________________________
__________________________________________________________________________________
__________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________
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