APPENDICES
79
I want to watch a channel but a message is displayed stating
that I have not subscribed to this channel
The number of available channels depends on your subscription. Some
channels require an additional subscription. If you are interested in an
additional subscription, please call customer service on 0800 66 88 66.
I have forgotten or lost my PIN code
The preset PIN code is 0000. If the PIN has been changed and you
have forgotten or lost the new code, please call customer service on
0800 66 88 66 to reset the PIN code.
What do I have to watch out for when connecting the Horizon box?
It is important that the Horizon box is connected directly to the wall
socket. There should not be any other devices, distributors or ampliers
between the wall socket and Horizon box.
Make sure you also leave sucient space around the Horizon box to
ensure good ventilation.
Do HD channels always broadcast their programmes in HD quality?
HD stations always broadcast their programmes in High Denition (HD)
quality. However, many of the programmes in question have only been
produced in Standard Denition (SD). These are then upscaled by the
broadcaster to match HD resolution. Upscaled graphical material does
not match the quality of material produced in HD.
I do not have an HDMI connector on my television; can I still
connec t the Horizon Box?
Yes, by connecting a SCART cable (not delivered with the device) to the
SCART connector on your television set. For best picture quality, you
should always use the HDMI cable where possible.
Can I connect the Horizon Box to the television via both HDMI
(for HD) and SCART (for standard definition) at the same time?
This is not generally possible. Very few TV sets oer this possibility. If
this is the case, it is possible to manually switch between SCART and
HDMI transmission. Generally, it is recommended that you decide on
one or the other. The HDMI connector will usually be the best choice.
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