VIDEOJET DataFlex 6530 - Page 105

8-8 Videojet DataFlex 6530 Operator Manual - Rev AA
Troubleshooting
iAssure gives
false print
failures
Dirty lens Clean lens (positioned directly above
lightbox).
Dirty lightbox Clean lightbox.
Ribbon tracking too much
due to damaged cassette
Inspect cassette for damaged components
such as baseplate, cassette rollers, mandrel,
mandrel pins, and friction cones. Ensure no
components are bent or misaligned.
Replace components as necessary.
Ribbon tracking too much
due to printer not being
square or aligned to platen
pad/platen roller
Ensure printer is square to platen
pad/platen roller. Shim as necessary.
iAssure out of calibration Using CLARiTY Configuration Manager,
reset iAssure and re-run the iAssure
wizard when prompted on the CLARiTY
printer screen.
Note: This should only be required if iAssure
components have been changed.
Faulty lens or lightbox Replace as necessary.
Printer is not
powering up
Power plug not fully inserted
into power entry module
Check and correct.
Power not turned on at the
source or at the power
supply
Check and correct.
Low profile connection
between printer and power
supply not properly
connected/seated
Check and correct.
Check the 5A fuses on the
power supply near the
power entry module
Replace fuse(s) as necessary.
Faulty power supply Replace as necessary.
Faulty power supply PCB Replace as necessary.
Faulty main printer PCB Replace as necessary.
Error Message Possible Causes
Remedies
Table 8-1: Printer Faults (continued)