Videojet DataFlex 6530 Operator Manual - Rev AA 8-9
Troubleshooting
No information
is printed
Ribbon installed incorrectly Reinstall the ribbon as per the ribbon
loading diagram on cassette.
Low Print Darkness and/or
Print Force settings
Navigate to Tools > Setup > Printhead and
increase Print Darkness and/or Print Force
settings accordingly. It is recommended to
use the lowest possible settings that still
achieve acceptable print quality.
Incorrect Vertical and/or
Horizontal Registration
setting
Navigate to Tools > Setup >Printhead and set
Vertical and Horizontal Registration to 0
and check for print. Adjust accordingly.
No print signal Navigate to Tools > Diagnostics > Printhead
> Inputs and check the presence of
incoming print signal.
Printhead not contacting the
print platen or peel roller
Check and correct any obstructions. Add
shims if needed.
Substrate and ribbon
incompatibility
Submit substrate samples to Videojet
Sample Lab to determine best compatible
ribbon type.
Printer is loose on bracket
mount
Confirm mounting plate 'T' handle and
four mounting screws are secured and
tight.
Printhead to platen pad/peel
roller distance is too large
(>5mm)
Navigate to Tools > Diagnostics > Printhead
> Inputs and ensure Printhead to Platen
Distance does not exceed 5mm.
Recommended printhead to platen pad or
peel roller distance (printhead gap) is
2mm. Printhead gap can be measured
using VJ tool. VJ part number is SAR10222.
Adjust accordingly using shims if needed.
Continuous Mode Only:
Incorrect Print Position
setting
Navigate to Tools > Setup >Printhead and
check the Print Position to ensure optimum
printhead position directly over the peel
roller centerline.
Continuous Mode Only:
Incorrect or no encoder
signal
Navigate to Tools > Diagnostics > Printhead
> Inputs > Encoder and ensure encoder
direction is registering as Forward on the
screen and also detecting a speed value.
Continuous Mode Only:
Substrate came to an abrupt
stop when printing or
substrate speed dropped
below 1mm/sec
Ensure substrate does not come to an
abrupt stop or speed drops below
1mm/sec when printing. If this is not
possible, use CLARiTY Configuration
Manager to adjust Low Speed Behaviour
setting accordingly.
Error Message Possible Causes
Remedies
Table 8-1: Printer Faults (continued)
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