Contents xi
STARPLUS STSe - Programming & Operations Manual August 2005
Recall ............................................................................................................................ 3-24
Attendant Recall Timer ................................................................................................................... 3-24
Release Button ............................................................................................................ 3-24
Speed Dial - System Storing ....................................................................................... 3-25
4 Uniform Call Distribution
Uniform Call Distribution ........................................................................................... 4-3
UCD Calls In Queue Status Display ............................................................................................. 4-3
Alternate UCD Group Assignments ........................................................................................... 4-4
Incoming CO Direct Ringing ......................................................................................................... 4-4
Message Interval Timer ................................................................................................................... 4-5
No-Answer Recall Timer ................................................................................................................. 4-5
No-Answer Retry Timer .................................................................................................................. 4-6
Overflow Station Assignment ...................................................................................................... 4-6
Overflow Station Forwarding ....................................................................................................... 4-7
Overflow Timer .................................................................................................................................. 4-8
Primary Agent Assignments ......................................................................................................... 4-8
Primary Recorded Announcement ............................................................................................. 4-9
Recorded Announcements ........................................................................................................... 4-9
Recorded Announcement Tables ............................................................................................... 4-1
0
Ring Timer ........................................................................................................................................... 4-11
Secondary Recorded Announcement ....................................................................................... 4-12
UCD Available/Unavailable ........................................................................................................... 4-12
Wrap-up Timer ................................................................................................................................... 4-14
Initialize UCD Group Parameters ................................................................................................4-15
Print UCD Group Parameters ........................................................................................................ 4-16
A ICLID / Caller ID
Introduction ................................................................................................................ A-3
Functional Performance ............................................................................................. A-4
Caller ID Name/Number ............................................................................................. A-4
Calling Number/Name Display ....................................................................................................A-5
Incoming Number/Name for SMDR Records .......................................................................... A-6
Local Name Translation .................................................................................................................. A-6
ICLID Programming .................................................................................................... A-6
Enable/Disable ................................................................................................................................... A-7
Name in Display ................................................................................................................................ A-7
Baud Rate Display ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-8
Ring Delay Timer ............................................................................................................................... A-9
Initialize ICLID-DID Tables .............................................................................................................. A-10
Print ICLID - DID Tables ................................................................................................................... A-12
ICLID Call Management Tables .................................................................................. A-14
Answered Call Management Table ............................................................................................ A-14
Unanswered Call Management Table ....................................................................................... A-15
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