Uniform Call Distribution 4-9
Uniform Call Distribution
STARPLUS STSe - Programming & Operations Manual August 2005
6. To delete a primary agent from the UCD group, use the dial pad as follows:
Enter XXXX 0 (XXXX = flexible station number).
Press HOLD to save the entry. A confirmation tone sounds and the display updates.
7. To view primary agents in the UCD group, press button #7 (Each depression toggles
through seven agents at a time).
Primary Recorded Announcement
Description
A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the
first one presented to the caller.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the UCD Group number (550-565) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10).
5. Enter a valid number (01-16) for the desired RAN Announcement Table or a (#) to remove
the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Recorded Announcements
Description
Recorded announcement (RAN) devices can be assigned to provide up to 16 different
messages, if all stations in a UCD group are busy. The 16 messages are available to all eight
UCD groups in different configurations. A RAN table can be the answer port for unanswered
incoming calls to a UCD group, while another table can provide the secondary message. Each
RAN device can provide an announcement to one caller at a time. Subsequent callers are
queued onto the message on a first-in basis.
The Digital Voice Mail (DVM) can be used as a RAN device for UCD groups.
AXXXX PRIMARY RAN 01-16
#
To Next Page
Loading...
