General Care and Troubleshooting WorkCentre
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690 User Guide
Clearing Misfeeds in the Top and Bottom of the Document Feeder
The device displays the status code 05-362-00
The message on the device touch screen reads: Misfeed in Document Feeder. Open the
Document Feeder Top Cover.
Follow the instructions provided on the Control Panel.
If you are unable to resolve the problem, contact the Xerox Support Center.
Note: If your original document has previously been stapled the corners of the leading edge of the
pages fed into the device may be very bent. To avoid misfeeds re-orient your originals so that an
unbent side is the leading edge.
Note: Any damaged or poor quality originals in a set can be copied using the document glass and
the undamaged copy can then be added to the set instead of the original.
1. Remove all the documents from the document feeder and input and output trays.
2. Open the document feeder top cover.
3. Remove any jammed document.
4. Close the document feeder top cover.
5. Open the document feeder (as if you were about to copy a document using the document
glass).
6. Locate the green latch underneath the front of the section you just raised. Lower the green
latch.
7. Rotate the green knob anti-clockwise to free any jammed document. The green knob is located
underneath the top left corner of the section you just raised.
8. Remove any jammed document.
9. Raise the green latch until it clicks back into position.
10. Close the document feeder.
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