9  Troubleshooting
9-30
Abnormal Noise 
from Servomotor
The servomotor largely vibrated 
during execution of tuning-less 
function.
Check the motor speed waveform.
Reduce the load so that the moment 
of inertia ratio becomes within the 
allowable value, or increase the 
load level or lower the tuning level 
for the tuning-less levels setting 
(Fn200).
Mounting is not secured.
Check if there are any loose mount-
ing screws.
Tighten the mounting screws.
Check if there is misalignment of 
couplings.
Align the couplings.
Check if there are unbalanced cou-
plings.
Balance the couplings.
Bearings are defective.
Check for noise and vibration 
around the bearings.
Replace the servomotor.
Vibration source at the driven 
machine.
Check for any foreign matter, dam-
age, or deformations on the machin-
ery's movable parts.
Contact the machine manufacturer.
Noise interference due to incorrect 
I/O signal cable specifications.
The I/O signal cable must be tinned 
annealed copper shielded twisted-
pair or screened unshielded twisted-
pair cable with a core of 0.12 mm
2
 
min.
Use the specified I/O signal cable.
Noise interference due to length of 
I/O signal cable.
Check the length of the I/O signal 
cable.
Make the I/O signal cable length 
less than 3 m.
Noise interference due to incorrect 
cable specifications of encoder 
cable.
The encoder cable must be tinned 
annealed copper shielded twisted-
pair or screened unshielded twisted-
pair cable with a core of 0.12 mm
2
 
min.
Use the specified encoder cable.
Noise interference due to length of 
encoder cable.
Check the length of the encoder 
cable.
The encoder cable must be no more 
than 50 m.
Noise interference due to damaged 
encoder cable.
Check if the encoder cable is bent 
and the sheath is damaged.
Replace the encoder cable and cor-
rect the cable layout.
Excessive noise to the encoder 
cable.
Check if the encoder cable is bun-
dled with a high-current line or near 
a high-current line.
Correct the cable layout so that no 
surge is applied.
The FG potential varies because of 
influence from machines on the ser-
vomotor side, such as the welder.
Check if the machines are correctly 
grounded.
Properly ground the machines to 
separate from the encoder FG.
SERVOPACK pulse counting error 
due to noise interference
Check if there is noise interference 
on the I/O signal line from the 
encoder.
Take measures against noise in the 
encoder wiring.
Excessive vibration and shock to 
the encoder
Check if vibration from the machine 
occurred or servomotor installation 
is incorrect (mounting surface accu-
racy, fixing, alignment, etc.).
Reduce vibration from the machine, 
or secure the servomotor installa-
tion.
An encoder fault occurred. − Replace the servomotor.
(cont’d)
Problem Probable Cause Investigative Actions Corrective Actions