9.4  Troubleshooting Malfunction Based on Operation and Conditions of the Servomotor
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9.4 Troubleshooting Malfunction Based on Operation and 
Conditions of the Servomotor
Troubleshooting for the malfunctions based on the operation and conditions of the servomotor is provided in 
this section.
Be sure to turn OFF the servo system before troubleshooting items shown in bold lines in the table.
Problem Probable Cause Investigative Actions Corrective Actions
Servomotor Does 
Not Start
The control power supply is not 
ON.
Check voltage between control 
power terminals.
Correct the wiring.
The main circuit power supply is 
not ON.
Check the voltage between main 
circuit power terminals.
Correct the wiring so that the main 
circuit power supply turns ON.
Wiring of I/O signal connector CN1 
is faulty or disconnected.
Check if the connector CN1 is prop-
erly inserted and connected.
Correct the connector CN1 connec-
tion.
Wiring for servomotor main circuit 
cable or encoder cable is discon-
nected.
Check the wiring. Correct the wiring.
Overloaded
Run under no load and check the 
load status.
Reduce load or replace with larger 
capacity servomotor.
Encoder type differs from parame-
ter setting (Pn002.2).
Check the settings for parameter 
Pn002.2.
Set parameter Pn002.2 to the 
encoder type being used.
Settings for the input signal selec-
tions (Pn50A, Pn50B and Pn511) is 
incorrect.
Check the settings for parameters 
Pn50A, Pn50B and Pn511.
Correct the settings for parameter 
Pn50A, Pn50B and Pn511.
SV_ON command is not sent.
Check the command sent from the 
host controller.
Send the SV_ON command.
SENS_ON command is not sent.
Check the command sent from the 
host controller.
Send the command in the correct 
SERVOPACK sequence.
The forward run prohibited (P-OT) 
and reverse run prohibited (N-OT) 
input signals are turned OFF.
Check P-OT or N-OT input signal.
Turn P-OT or N-OT input signal 
ON.
The safety input signal 
(/HWBB1 or /HWBB2) remains 
OFF.
Check the /HWBB1 and /HWBB2 
input signal.
Set the /HWBB1 and /HWBB2 
input signal to ON.
When not using the safety function, 
mount the safety function’s jumper 
connector (provided as an acces-
sory) on the CN8.
A SERVOPACK fault occurred. − Replace the SERVOPACK.
Servomotor 
Moves 
Instanta-
neously, 
and then 
Stops
Servomotor wiring is incorrect. Check the wiring. Correct the wiring.
Encoder wiring is incorrect. Check the wiring. Correct the wiring.
Servomotor 
Speed Unstable
Wiring connection to servomotor is 
defective.
Check connections of power line 
(phases U, V, and W) and encoder 
connectors.
Tighten any loose terminals or con-
nectors and correct the wiring.
Servomotor Ro-
tates Without Ref-
erence Input
A SERVOPACK fault occurred. − Replace the SERVOPACK.
Dynamic Brake 
Does Not Operate
Improper Pn001.0 setting
Check the setting for parameter 
Pn001.0.
Correct the setting for parameter 
Pn001.0.
DB resistor disconnected
Check if excessive moment of iner-
tia, motor overspeed, or DB fre-
quently activated occurred.
Replace the SERVOPACK, and 
reduce the load.
DB drive circuit fault −
There is a defective component in 
the DB circuit. Replace the SER-
VOPACK.