7 - 10 MC67 Integrator Guide
Cables
Magnetic Stripe Reader
Table 7-6
Troubleshooting the Cables
Symptom Possible Cause Action
MC67 battery is not
charging.
MC67 was disconnected
from AC power too soon.
Connect the power cable correctly. Confirm main battery is
charging. The 3600 mAh battery fully charges in less than six
hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC67 is not fully
attached to power.
Detach and re-attach the power cable to the MC67, ensuring it is
firmly connected.
During data
communication, no data
transmits, or transmitted
data was incomplete.
Cable was disconnected
from MC67 during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
Perform setup as described in Cables on page 2-25.
Table 7-7
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read card. MSR removed from
MC67 during card swipe.
Reattach MSR to MC67 and reswipe the card.
Faulty magnetic stripe
on card.
See the system administrator.
MSR application is not
installed or configured
properly.
Ensure the MSR application is installed on the MC67.
Ensure the MSR application is configured correctly.
MC67 battery is not
charging.
MC67 was removed
from MSR or MSR was
unplugged from AC
power too soon.
Ensure MSR is receiving power. Ensure MC67 is attached
correctly. Confirm main battery is charging under > Settings >
System > Power. The 3600 mAh battery fully charges in less than
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC67 is not fully
attached to the MSR.
Detach and re-attach the MSR to the MC67, ensuring it is firmly
connected.
During data
communication, no data
transmits, or transmitted
data was incomplete.
MC67 detached from
MSR during
communications.
Reattach MC67 to MSR and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
Perform setup as described in the MC67 Integrator Guide.