Zebra MC67

7 - 8 MC67 Integrator Guide
Single Slot USB Cradle
Four Slot Ethernet Cradle
Table 7-2 Troubleshooting the Single Slot USB Cradle
Symptom Possible Cause Action
LEDs do not light when
MC67 or spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cradle
and to AC power.
MC67 is not seated
firmly in the cradle.
Remove and re-insert the MC67 into the cradle, ensuring it is firmly
seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
MC67 battery is not
charging.
MC67 was removed
from cradle or cradle
was unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure MC67 is seated
correctly. Confirm main battery is charging. The 3600 mAh battery
fully charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC67 is not fully
seated in the cradle.
Remove and re-insert the MC67 into the cradle, ensuring it is firmly
seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0 °C
(32 °F) or above 40 °C (104 °F).
Spare battery is not
charging.
Battery not fully seated
in charging slot.
Remove and re-insert the spare battery in the cradle, ensuring it is
firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the battery align
with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
During data
communication, no data
transmits, or transmitted
data was incomplete.
MC67 removed from
cradle during
communications.
Replace MC67 in cradle and retransmit.
Communication
software is not installed
or configured properly.
Perform setup as described in Single Slot USB Cradle on page
2-3.
Table 7-3 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During
communication, no
data transmits, or
transmitted data was
incomplete.
MC67 removed from
cradle during
communications.
Replace MC67 in cradle and retransmit.
MC67 has no active
connection.
An icon is visible in the status bar if a connection is currently
active.