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9600 Series
Avaya 9600 Series Instruction Manual
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vaya Menu
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2.
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3.
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to choose Log Out.
4.
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October 2019
Using Avaya 9601 IP Deskphone SIP
17
Comments on this document? infodev@avaya.com
16
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Table of Contents
Default Chapter
6
Table of Contents
6
Chapter 1: Introduction
11
Purpose
11
Change History
11
Chapter 2: Setting up Avaya 9601 IP Deskphone SIP
12
Introduction to the 9601 SIP Deskphone
12
Physical Layout
13
Deskphone Stand
15
Administrative Messages
15
Locking and Logging in to and Logging out of Your Deskphone
15
Logging in to Your Phone
16
Locking and Unlocking Your Phone
16
Logging out of Your Deskphone
17
Chapter 3: Navigation
18
Scrolling and Navigation
18
Feature Table
18
About Icons
20
Call History Icons for 9608/9608G Deskphones
21
Presence Icons
22
MLPP Icons for 9608/9608G
22
Avaya Menu
23
Network Information
24
Chapter 4: Operation
25
Handling Incoming Calls
25
Answering a Call
25
Answering an Incoming Precedence Call
26
Ignoring an Incoming Call
26
Putting a Call on Hold
26
Muting a Call
27
Answering an Active Call on a Monitored Extension
27
Joining a Call on a Bridged Line
27
Answering a Call on a Bridged Line
27
Picking up a Call to Another Extension
28
Picking up a Call to Another Call Pickup Group
28
Answering a Call for a Call Pickup Group Member
28
Interrupting a Call with a Whisper Page
29
Handling MID-Call Operations
29
Parking a Call
29
Unparking a Call
30
Recording a Call
30
Making an Unattended Transfer
30
Making an Attended Transfer
31
Making a Blind Transfer
32
Transferring a Call to a Monitored Phone
33
Viewing the Status of Monitored Stations
34
Excluding Others from Bridging on to Your Call
34
Transferring a Bridged Call to Its Own Voice Mail
34
Independent Alerting for each Bridged Call Appearance
35
Handling Calls and Conferences Using Multiple Device Access
35
Sending an Active Call to Voicemail
35
Handling Outgoing Calls
36
Making a Call
36
Precedence Call
36
Making a Precedence Call by Using Dial Plan Configuration
37
Making a Precedence Call by Using Priority Softkey
37
Making a Precedence Call by Using the Main Menu
37
Making an Emergency Call
38
Redialing a Number
38
Speed Dialing a Person
39
Autodialing a Pre-Assigned Number
39
Making a Call Using Edit Dialing
39
Calling a Person from the Contacts List
40
Calling a Person from the Call History
40
Calling a Person from the Directory
40
Dialing an E.164 Number
41
Making a Call Using a Click to Dial Link
41
Speed Dialing to a Monitored Extension
41
Making an Outgoing Call on a Bridged Line
42
Making a Priority Call
42
Making an Auto Intercom Call
43
Initiating a Group Page
43
Calling Someone in Your Intercom Group
44
Handling Conference
44
Using the Conference Feature
44
Adding a Person to an Active Call
44
Joining Two Active Calls
45
Adding a Person on Hold to a Conference Call
45
Putting a Conference Call on Hold and Resuming a Call
45
Dropping or Disconnecting the Last Participant from a Conference Call
46
Handling Contacts
46
Using the Contacts Feature
46
Searching for a Contact
46
Extended Searching
47
Viewing the Details for a Contact
47
Adding a New Contact
48
Editing a Contact
49
Assigning Specific Ring Tone to a Contact
49
Deleting a Contact
50
Accessing Exchange Contacts
50
Handling Presence
51
Presence
51
Viewing Contact Presence Status
51
Changing the Presence Status
51
Enabling SAC When DND Is Active
52
Enabling Away Timer
52
Handling Call History
53
Call History
53
Viewing the Call History
53
Viewing Call History Details
54
Adding an Entry from the Call History to Your Contacts List
54
Removing an Entry from Call History
54
Clearing All Call History Entries
55
Turning off Call History
55
Handling Calendar
55
Using the Calendar
55
Reviewing Your Appointments
56
Calendar Appointment Reminders
56
Chapter 5: Customization
58
Customizing Features
58
Features
58
Accessing the Features Screen
58
Monitoring Other Extensions at a Glance
59
Busy Indicator
59
SLA Mon
62
Long-Term Acoustic Exposure Protection
62
No Hold Conference
63
Assigning Labels to Auto-Dial Numbers
64
Setting up Automatic Call Back
65
Enabling Call Forwarding When Your Line Is Busy or You Do Not Answer
65
About the Enhanced Call Forwarding Feature
65
Setting Rules for Enhanced Call Forwarding
66
Blocking Your Extension from Displaying During Calls
66
Displaying Your Extension on Outgoing Calls
67
Setting up Enhanced Call Pickup Alerting
67
Tracing a Malicious Call
68
Setting Mute Alert
68
Activating the LNCC Feature
69
Deactivating the LNCC Feature
69
Visual Alert for an Encrypted Call
69
Activating EC500 for Simultaneous Ringing on Multiple Phones
70
Extending a Call to Your Cell Phone (EC500)
70
Hunt Group Busy
71
About Forwarding Calls
71
Using Bridged Call Appearances
72
Retrieving a Voice Message
73
Browser
73
Using the WML Browser
73
About Hotline
74
Team Button
74
Customizing Settings
75
Using Options and Settings
75
Displaying the Phone Screen on Dialing
75
Displaying the Phone Screen on Receiving a Call
76
Displaying Call Timers
76
Setting Redial Options
77
Configuring Visual Alerts
77
Setting the Audio Path
77
Setting Dialing Options
78
Toggling Name and Number
78
Setting up Speed Dialing
79
Setting up Favorites
79
Gaining Access to the Favorite List
79
Personalizing Button Labels
80
Adjusting the Contrast of the Display
80
Changing the Ring Pattern
81
Setting a Ring Tone for Incoming Forwarded Calls
81
Setting a Ring Tone for Team Button
82
Assigning Ring Tone to a Monitored Station
82
Setting a Ring Tone for Bridged Call Appearance
82
Setting a Call Pickup Ring Tone
83
Setting an Alert for a Call Pickup Group
83
Turning Button Click Sounds on and off
84
Turning Error Tones on or off
84
Turning Continuous Scrolling on or off
84
Setting Key Repeat Delay
85
Changing the Language
85
Setting the Time Format
85
Setting Headset Profile
86
Configuring Hearing Aid Compatibility
86
Enabling Wireless Headset Bidirectional Signaling
87
Turning Automatic Gain Control on or off
87
Integrating Other Applications with Your Phone
87
Chapter 6: Troubleshooting
89
Limited Access During Failover
89
Chapter 7: Resources
91
Documentation
91
Finding Documents on the Avaya Support Website
93
Viewing Avaya Mentor Videos
93
Support
94
Other manuals for Avaya 9600 Series
Manual
187 pages
Setup Guide
65 pages
Administering
162 pages
User Guide
178 pages
Installing And Administering
268 pages
Configuring
51 pages
Application Notes
14 pages
Brochure
4 pages
5
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Avaya 9600 Series Specifications
General
Brand
Avaya
Model
9600 Series
Category
IP Phone
Language
English
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