Monitoring other extensions at a glance
About this task
Use this procedure to monitor phones for others. You can see whether an extension is idle or busy
at a glance.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to the System Numbers.
4. If necessary, scroll to the line button for the extension you want to check.
5. If that extension is in use, the phone displays Busy next to the extension number.
6. To call a monitored extension, scroll to the applicable line and press the line or OK button
associated with that extension.
Busy Indicator
With the Busy Indicator (BI) feature, you can do the following:
• View the status of other users in the network
• Make quick calls to the monitored users
• Transfer calls by pressing the Busy Indicator line key
• Make conference calls with BI users
The icon next to the Busy Indicator line key displays the current status of the monitored user (idle
or busy).
The user status is also reflected by the indication of LEDs integrated into the corresponding line
keys.
You can relabel and move a Busy Indicator line key from the Phone keys customization menu.
However, you cannot add or delete Busy Indicator keys configured on your phone. Contact your
system administrator if you want to add more BI line keys or delete the existing ones.
Related links
Busy Indicator icons and LED indication on page 59
Call Transfer to a monitored user on page 60
Busy Indicator icons and LED indication
Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might
differ depending on the phone or the button module model.
Customizing Features
October 2019 Using Avaya 9601 IP Deskphone SIP 59
Comments on this document? infodev@avaya.com
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