Resolving Video or Audio Disruptions1
Problem2
You experience disruptions in either video or audio; for example, additional noise or static.3
EMI4
Video or audio disruptions can occur due to electromagnetic-interference (EMI), caused by other5
devices such as cellular phones.6
Solution7
Avoid using your cellular phones during your meeting to avoid electromagnetic interference.8
Noise9
Loss in audio quality may result from noise produced by a computer's cooling system.10
Solution11
If you are using a laptop during a meeting, do not place it too close to the microphone.12
Related links13
Troubleshooting the Avaya Scopia
®
XT Series on page 11314
Resolving download problems15
Problem16
You cannot download the Avaya Scopia
®
XT Control installation package.17
Cause18
The Yosemite (or higher) operating system does not allow you to download packages obtained19
from outside of the Apple Mac Applications store.20
Solution21
1. On your Mac, use the Finder tool to locate the application that you want to open.22
Do not use Launchpad to locate the application.23
2. Press Control and click the application icon.24
3. From the Shortcut menu, select Open.25
The application is saved as a security exception. You can open it in future by double-26
clicking it, as you would any registered application.27
Solution28
1. After the application fails to run, navigate to System Settings > Security and Privacy.29
2. Run the last blocked application.30
Troubleshooting the Avaya Scopia
®
XT Series
December 2017 Avaya Scopia
®
XT Series User Guide 124
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—December 15, 2017—1:33 PM (UTC)
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