Troubleshooting
T3300 Diagnostic Ultrasound System | 104 | B00601-010 4/10/17
Table 1 Troubleshooting
Symptom Possible cause and corrective action
The system does not
power on
• Battery fully discharged. Connect the AC power adapter.
• Power adapter does not function correctly.
> Check if the power adapter has blue light illuminated.
> Check if the AC plug is connected firmly and correctly to
the power adapter and matches the plug type of your
country.
> Check if the power adapter is connected firmly and
correctly to the system. (See "Charging the System" on
page 33)
The system can’t charge
or experience short
runtime between charges
Power supply is damaged/battery reaches end of life.
> Allow the battery to charge overnight and check again the
battery status.
> Contact technical support.
Unsure of a function
displayed in localized
languages
> Switch the system language back to English from
> Settings >General > Language, and check
again the function you want to use.
> Contact technical support.
The system can’t read/
write data from the
microSD card
• One or two USB storage devices are connected to the
system at the same time.*
> Remove all the connected USB storage devices from the
system.
• The microSD card is damaged.
> Insert the microSD card into a computer for inspection.
• The microSD card slot is damaged.
> Insert another microSD card into the system for inspection.
The system can’t read/
write data from the USB
storage device
• Two USB storage devices are connected to the system at
the same time.*
> Ensure the USB storage device you wish to read/write data
from is connected to the system through the USB 3.0 port.
• The USB storage device is damaged.
> Insert the USB storage device into a computer for
inspection.
• The USB ports are damaged.
> Insert another USB storage device into the system for
inspection.
No image or abnormal
display on the system
screen
The system screen is not functioning.
> Output the system display to an external monitor (See
page 39) and check if images display normally on the
external screen.
> Contact technical support
Image Artifacts occur on
the imaging screen
• Electrical interference occurs.
> Move system away from any electromagnetic sources.
> Remove the power adapter and other external devices (if
any) from the system while keeping the transducer plugged
for inspection.
• The transducer connected is damaged.
> Replace current transducer with another for inspection.
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