132
5.3 Service Procedure
Dealer receives an
e-mail with service doc-
ument:
X Service order form
with order number
X Hazardous materials
transport document
(if necessary)
Switzerland:
Return a
ddress
label (DE-A-CH)
Dealer prepares
pick-up:
X Enclose the service
order form (see p.
133)
X Enclose a copy of
the purchase receipt
X Properly package
faulty component
(see p. 146).
Bosch eBike Service checks guarantee claim
X Available
– Bosch eBike Service is responsible for free replacement and return shipping.
– For reimbursement of working hours, send informal request by email to Bosch eBike Service
with reference to the service case number.
X Not available
– The dealer receives cost estimate from Bosch eBike Service.
– Dealer orders any required spare parts (in web shop of Bosch eBike service partner).
Bosch eBike Service is
responsible for pick-up:
X Return shipment is
only free when
collected.
Switzerland:
Batteries will be
collected free of
charge by Spedi-
tion Planzer.
Otherwise the
dealer sends.
5
2 3 41
Bosch eBike Service
records the Service
event:
X Preparation in
advance by the
dealer (see p. 131)
X For e-mail or by
telephone Service
contact, see p. 130
5.3 Service Procedure
To Next Page