Bosch eBike Active Line BDU310 - Page 141

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5.3 Service Procedure 5.3 Service Procedure
Service event form
X This form is created when a service case is reported
to Bosch eBike Service Team. This is then sent to
the dealer by email.
X The order number assigned is only valid once (see
Entry A).
X After this form is received, check entries B to F and,
if required, supplement/correct.
Service-Action for Classic+ Line
X With drive systems of the 1st generation (Classic+ Line), problems may
occur in particular cases during freewheeling (pawls do not engage prop-
erly and pedal resistance is lost during pedalling).
X The first signs of failure are usually when engagement of the crank is
somewhat delayed.
X If freewheeling irregularities are detected, then the drive unit is replaced
by Bosch eBike Systems for free.
Detailed information found under:
bosch-ebike.net → Service → Service Cases
Für eine erfolgreiche Umsetzung der Service-Aktion stellen
Sie bitte sicher, dass es sich auch wirklich um eine Drive Unit
der ersten Generation (Classic+ Line) handelt.
Hotline
+49 (0)7121 7666 000
E-Mail
Deutschland, Spanien, Italien dealer.ebikeservice@de.bosch.com
Frankreich service@bosch-ebike.fr
Niederlande service@bosch-ebike.nl
Belgien service@boschebike.be
Adresse
Robert Bosch GmbH
Bosch eBike Systems
Postfach 1342
72703 Reutlingen
Deutschland
ebike.bosch.com
Bosch eBike Systems
Service-Aktion Classic+ Line
Observe the following with return shipments
X Never ship defective component before recording of
the service request
– Processing will be delayed.
– Risk of additional costs incurred by the dealer
X Fill out the service order form completely and mail
with copy of the eBike invoice.
X Collective packaging of multiple components in just
1 shipping carton is possible.
X Always pack the battery in a separate dangerous
goods carton (see p. 146).
X No pick-up of complete eBikes
A
B
C
D
E
F
E
5
SERVICE