Maintenance
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13.2 Preventative Maintenance
All parts in the device have been designed to work reliably without preventative maintenance.
13.3 Bruker Service Maintenance
Bruker offers various maintenance options and packages. Contact Bruker customer service
for more information.
13.3.1 Device Report File
The device logs all information in a file. With the help of this file Bruker customer service can
diagnose the system. In case of troubleshooting as a result of an unknown error, Bruker
customer service may ask you to send the log files and the system data. From these files the
customer service can obtain additional debugging information. These files do not contain any
information about your company, samples or spectra. Bruker will not give any information to a
third party.
For information on how to acquire the log files refer to Troubleshooting [}î75].
13.3.2 Firmware Update
In case of problems, check for the newest official firmware release for the HPPR/2 Cover and
for the DRU on the CH FTP server.
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