69
EN
14.2 Fault during operation
Fault Cause Remedy
Low regenerative indicator is
shown.
regenerative container (3).
chapter
49).
If there is still regenerative in the
container, regenerative encrus-
tation may have formed under
the ultrasound sensor.
Loosen and stir the regenerative.
The product is not supplying
softened water.
No regenerative in the regenera-
tive container (3).
chapter
49).
Manually initiate regeneration for both
exchanger columns, one at a time.
Power supply interrupted. Establish electrical connection.
Blending not set correctly.
Set blending (see section
on page 46).
A cavity prevents enough
Ensure that the regenerative is
regenerative with a suitable object.
The product supplies deviating
outlet water hardness.
adjusted.
The outlet water hardness still has
water has changed.
Adjust the water hardness of the
The product is not supplying
Inlet pressure is too low. Increase inlet pressure (set pres-
sure reducer if necessary) and
start manual regeneration.
Coloured rinsing water at
start-up.
Abrasion particles from ex-
Start-up repeat rinsing (see
section
on page 26).
displayed.
The regenerative container is
Remove any excess regenerative
so that the regenerative container
most.
The product cannot be reg-
istered.
The product cannot be con-
nected to a network.
The product cannot be added to
the BWT Best Water Home app.
Lack of connectivity. Check for faults during start-up
(see chapter
67).
If the cause cannot be found,
contact after-sales service (see
chapter
page 71).
If the fault cannot be remedied by following these instructions, contact our after-sales service department.
You will need the serial number and production number, which can be found on the type plate of the Easy Fill technology cover
Keep these numbers handy when you contact after-sales service.
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