Troubleshooting
The PRISMAsync
is part of a copier/printer system. Problems with respect to the PRISMAsync are
always in one of these 3 areas:
• Inside the PRISMAsync,
• In the interface between the PRISMAsync and the copier,
• In the interface between the PRISMAsync and the networked computers.
This chapter does not try to describe the possible problems that exist in the networked computers
or the network itself.
The following paragraphs describe the checks you can perform to locate and resolve problems.
Always check the external and internal before replacing any components.
NOTE
If an error code is displayed on the operator panel, please check the list with error codes in
Error
messages and conditions
on page 118.
Check that the network of the customer is functioning. If this is not the case direct these
problems to the appropriate service department or the network administrator.
Check that the problems are not caused by trying to print a specific job. If other jobs are printed
correctly, then focus on the problematic job.
Troubleshooting
110 Chapter 10 - Troubleshooting
PRISMAsync V3.2
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