Eaton Network-M3 - Troubleshooting

Login page
Contextual help of the web interface – 22
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3.1.1.3 3. Accept license agreement
On the next step, License Agreement is displayed.
Read and accept the agreement to continue.
3.1.2 Troubleshooting
How do I log in if I forgot my password?
Action
Askyour administrator for password initialization.
If you are the mainadministrator, yourpasswordcan be reset manually by following steps described in the Servicing
the Network Management Module>>>Recovering main administrator password .
Web user interface is not up to date after a FW upgrade
Symptom
After an upgrade:
The Web interface is not up to date
New features of the new FW are not displayed
An infinite spinner is displayed on a tile
Possible causes
The browser is displaying the Web interface through the cache that contains previous FW data.
Action
Empty the cache of your browser using F5 or CTRL+F5.
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Accounts with identical names
When an user attempt to log with a user name that exist both locally & remotely, then only the local account can
successfully be logged in by default.
Two options for the remote user to successfully log in
You can use a prefix to access the remote account. For example ldap\johndoe or radius\johndoe depending
on the remote configuration you set in the card.
Change the user name of the local account