Eaton Network-M3 User Manual

Software is not able to communicate with the Network module
Troubleshooting – 291
•
•
•
•
•
•
•
•
•
•
•
8.7 Software is not able to communicate with the Network
module
8.7.1 Symptoms
In the Network Module,inContextual help>>>Protection>>>Agent list>>>Agent list table, agent is showing "Lost" as a
status.
In the Network Module,inContextual help>>>Settings>>>Certificate>>>Trusted remote certificates, the status of
theProtected applications (MQTT) is showing"Not valid yet".
IPP/IPMshows "The authentication has failed", "The notifications reception encountered error".
8.7.2 Possible cause
TheIPP/IPMcertificate is not yet valid for the Network Module.
Certificates ofIPP/IPMand the Network Module are not matching so that authentication and encryption of connections between
the Network Module and the shutdown agents is not working.
8.7.3 Setup
IPP/IPMis started.
Network module is connected to the UPS and to the network.
8.7.4 Action #1
Check if theIPP/IPMcertificate validity for the Network Module.
STEP 1:Connect to the Network Module
On a network computer, launch a supported web browser. The browser window appears.
In the Address/Location field, enter:https://xxx.xxx.xxx.xxx/where xxx.xxx.xxx.xxx is the static IP address of the Network
Module.
The log in screen appears.
Enter the user name in the User Name field.
Enter the password in the Password field.
ClickLogin. The Network Module web interface appears.
STEP 2:Navigate toSettings/Certificatespage
STEP 3:In theTrusted remote certificatessection, check the status of theProtected applications (MQTT).
If it is "Valid"go to Action#2 STEP 2, if it is "Not yet valid", time of the need to be synchronized withIPP/IPM.
STEP 4:Synchronize the time of the Network Module withIPP/IPMand check that the status of theProtected applications
(MQTT)is now valid.
Communication will then recover, if notgo to Action#2 STEP 2.
8.7.5 Action #2
Pair agent to the Network Module with automatic acceptance (recommended in case the installation is done in a secure and trusted
network).
STEP 1:Connect to the Network Module.
On a network computer, launch a supported web browser. The browser window appears.
In the Address/Location field, enter:https://xxx.xxx.xxx.xxx/where xxx.xxx.xxx.xxx is the static IP address of the Network
Module.
For manual pairing (maximum security), go toServicing the Network Management Module >>>Pairing agent to the
Network Module section and then go to STEP 2, item 1.

Eaton Network-M3 Specifications

General

Brand	Eaton
Model	Network-M3
Category	Network Card
Language	English