7.7.8 ping and ping6 ............................................................................................................................................................. 274
7.7.9 reboot .......................................................................................................................................................................... 275
7.7.10 rest list......................................................................................................................................................................... 276
7.7.11 rest get ........................................................................................................................................................................ 276
7.7.12 rest set ........................................................................................................................................................................ 277
7.7.13 rest exec...................................................................................................................................................................... 277
7.7.14 save_configuration | restore_configuration.................................................................................................................. 277
7.7.15 sanitize......................................................................................................................................................................... 278
7.7.16 ssh-keygen .................................................................................................................................................................. 279
7.7.17 time ............................................................................................................................................................................. 279
7.7.18 traceroute and traceroute6.......................................................................................................................................... 280
7.7.19 whoami........................................................................................................................................................................ 281
7.7.20 email-test..................................................................................................................................................................... 281
7.7.21 systeminfo_statistics................................................................................................................................................... 282
7.7.22 certificates................................................................................................................................................................... 282
7.8 Legal information............................................................................................................................................................... 284
7.8.1 Availability of Source Code.......................................................................................................................................... 284
7.8.2 Notice for Open Source Elements............................................................................................................................... 284
7.8.3 Notice for our proprietary (i.e. non-Open source) elements........................................................................................ 284
7.9 Acronyms and abbreviations ............................................................................................................................................. 285
8 TROUBLESHOOTING..................................................................................................................................... 288
8.1 Action not allowed in Control/Schedule/Power outage policy........................................................................................... 288
8.1.1 Symptom..................................................................................................................................................................... 288
8.1.2 Possible Cause ............................................................................................................................................................ 288
8.1.3 Action .......................................................................................................................................................................... 288
8.2 Card wrong timestamp leads to "Full acquisition has failed" error message on Software................................................. 288
8.2.1 Symptoms: .................................................................................................................................................................. 288
8.2.2 Possible cause:............................................................................................................................................................ 288
8.2.3 Action: ......................................................................................................................................................................... 288
8.3 Client server is not restarting ............................................................................................................................................ 288
8.3.1 Symptom..................................................................................................................................................................... 288
8.3.2 Possible Cause ............................................................................................................................................................ 288
8.3.3 Action .......................................................................................................................................................................... 289
8.4 EMP communication status shows "Lost"......................................................................................................................... 289
8.4.1 Symptom #1................................................................................................................................................................ 289
8.5 EMP detection fails at discovery stage ............................................................................................................................. 289
8.5.1 Symptom #1................................................................................................................................................................ 289
8.5.2 Symptom #2................................................................................................................................................................ 290
8.6 How do I log in if I forgot my password? .......................................................................................................................... 290
8.6.1 Action .......................................................................................................................................................................... 290
8.7 Software is not able to communicate with the Network module...................................................................................... 291
8.7.1 Symptoms ................................................................................................................................................................... 291
8.7.2 Possible cause............................................................................................................................................................. 291
8.7.3 Setup ........................................................................................................................................................................... 291
8.7.4 Action #1 ..................................................................................................................................................................... 291
8.7.5 Action #2 ..................................................................................................................................................................... 291
8.8 LDAP configuration/commissioning is not working........................................................................................................... 292
8.9 Password change in My profile is not working.................................................................................................................. 292
8.9.1 Symptoms ................................................................................................................................................................... 292
8.9.2 Possible cause............................................................................................................................................................. 292
8.9.3 Action .......................................................................................................................................................................... 292
8.10 The alarm list has been cleared after an upgrade.............................................................................................................. 292
8.10.1 Symptom..................................................................................................................................................................... 292