Fax Problems (Epson AcuLaser MX14NF Only)
Problem Action
The printer is not working, there is no
display and the buttons are not
working.
Unplug the power cord and plug it in again.
Ensure that there is power to the electrical receptacle.
No dial tone sounds. Check that the phone line is connected properly.
See Also:
“Connecting the Telephone Line” on page 172
Check that the phone socket in the wall is working by plugging in another phone.
The numbers stored in the memory do
not dial correctly.
Ensure that the numbers are stored in the memory correctly. Print the Address Book
List.
The document does not feed into the
printer.
Ensure that the document is not wrinkled and you are putting it in correctly. Check
that the document is of the right size, not too thick or thin.
Ensure that the ADF cover is firmly closed.
Faxes are not received automatically. Select FAX Mode for Ans Select.
Ensure that there is paper in the PSI or the MPF.
Check if the LCD panel shows Memory Full.
The printer does not send faxes. Check the other fax machine you are sending to, to see if it can receive your fax.
The incoming fax has blank spaces or is
received in poor-quality.
The fax machine sending you the fax may be faulty. Ask the sender to sort out the
problem and resend the fax.
A noisy phone line can cause line errors. Ask the sender to resend the fax.
Check your printer by making a copy.
The toner cartridge may be empty. Replace the toner cartridge.
See Also:
“Replacing the Toner Cartridge” on page 304
Some of the words on an incoming fax
are stretched.
The fax machine sending you the fax had a temporary document jam. Ask the
sender to clear the document jam and resend the fax.
There are lines on the documents you
send.
Check your ADF glass for marks and clean it.
See Also:
“Cleaning the Scanner” on page 301
The printer dials a number, but the
connection with another fax machine
fails.
The other fax machine may be turned off, out of paper, or cannot answer incoming
calls. Ask the sender to sort out the problem and retry.
Epson AcuLaser MX14 Series User’s Guide
Troubleshooting 282
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