Error Code What You Can Do
016-791 Insert the USB memory device and press the
button to clear the message.
016-795 Press the
button to clear the message. Check if the file format of the data in the USB memory device is
the supported one.
016-797 Press the
button to clear the message. Check if the selected file in the USB memory device is valid.
016-930 Remove the device from the front USB port and press the
button to clear the message.
016-931
016-981 Press the
button to cancel the current job. Try copying fewer documents.
016-985 Attached file size is larger than you defined. Press the
button to clear the message. Try the following:
❏ Enlarge Max E-Mail Size.
❏ Lower the resolution setting.
❏ Change the file format of the scanned image.
017-970 Memory is likely to be full. Press the
button to clear the message. Try the following:
❏ Delete the data stored in the memory.
❏ Lower the resolution setting.
❏ Reduce the number of pages.
017-980 Press the
button to clear the message. Retry when the printer does not process any job.
017-981
017-988 Press the
button to clear the message. Check if the interface cable is securely connected or your
computer does not have any problem.
018-338 Turn off the printer, and then on. If this does not solve the problem, contact the Epson local
representative office or an authorised dealer.
See Also:
“Contacting Epson Support” on page 318
024-340 Turn off the printer, and then on. If this does not solve the problem, contact the Epson local
representative office or an authorised dealer.
See Also:
“Contacting Epson Support” on page 318
024-360
024-371
024-958 Load the specified paper and press the
button to clear the message.
See Also:
❏ “Loading Print Media in the Multipurpose Feeder (MPF)” on page 76
❏ “Loading Print Media in the Priority Sheet Inserter (PSI)” on page 85
Epson AcuLaser MX14 Series User’s Guide
Troubleshooting 289
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