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320

Solving Problems

Check these sections for solutions to problems you may have using your product.

Viewing the Help Screen

Product Status Messages

Job Status Error Codes

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Copy Quality Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving PostScript Printing Problems

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Faxing Problems

Solving USB Device Problems

Uninstall Your Product Software

Where to Get Help

Viewing the Help Screen

You can view troubleshooting or how-to topics on the LCD screen at any time.

1. Select the help icon.

Table of Contents3
WF-C20590 User's Guide15
Product Basics16
- Product Parts Locations16
- Optional Accessories and Replacement Parts22
- Using the Control Panel23
- Checking the Circuit Breaker47
- Checking for Software Updates50
- Epson Connect Solutions for Smartphones, Tablets, and more50
- Using Google Cloud Print55
  - Setting up Google Cloud Print on a Chromebook55
- Android Printing Using the Epson Print Enabler56
- Using Fire os Printing57
- Using Windows 10 Mobile Printing58
- Using Epson Print and Scan App with Windows Tablets58
Wi-Fi or Wired Networking59
- Network Security Recommendations59
- Wi-Fi Infrastructure Mode Setup60
  - Selecting Wireless Network Settings from the Control Panel61
- Wi-Fi Direct Mode Setup63
  - Enabling Wi-Fi Direct Mode64
- Wi-Fi Protected Setup (WPS)66
  - Using WPS to Connect to a Network66
- Printing a Network Status Sheet67
- Configuring Email Server Settings68
- Changing or Updating Network Connections70
Enabling Epson Universal Print Driver (PCL) or Postscript Printing74
- Installing the Epson Universal Print Driver - Windows74
- Installing the Postscript (PS3) Printer Software - Windows78
- Installing the Postscript (PS3) Printer Software - Mac78
- Selecting PDL (Page Description Language) Settings79
  - PDL Print Configuration Options81
- Selecting Printer Language and Interface Settings84
  - Printing Language and Interface Options85
- Printing a PCL or PS3 (Postscript) Status Sheet86
Loading Paper88
Loading Paper in the Cassettes and MP Tray88
Using the Optional Paper Cassette Lock93
- Paper Loading Capacity94
- Available Epson Papers96
- Paper or Media Type Settings - Printing Software97
- Selecting the Paper Settings for each Source - Control Panel98
  - Paper Type Settings - Control Panel100
- Selecting Default Paper Settings - Administrator101
  - Selecting the Default Printer Settings102
    - Paper Source Settings Options103
  - Selecting the Universal Print Settings103
    - Universal Print Settings Options104
Placing Originals on the Product106
- Placing Originals on the Scanner Glass106
- Placing Originals in the Automatic Document Feeder107
Copying111
- Copying Documents or Photos111
- Copying Options113
Printing from a Computer116
- Printing with the Standard Epson Printer Software - Windows116
- Printing on a Mac with the Epson Standard Printer Software141
- Printing with the Postscript (PS3) Printer Software - Windows172
- Printing with the Postscript (PS3) Printer Software - Mac177
- Cancelling Printing Using the Product Control Panel187
Scanning188
- Starting a Scan188
- Scanning with Document Capture Pro or Document Capture203
- Scanning in Epson Scan 2206
- Scanning Special Projects214
  - Scanning to a Sharepoint Server or Cloud Service214
  - Scanning Multi-Page Originals as Separate Files216
- Entering a User ID and Password for Scanning218
- Creating Contacts for Scanning219
Faxing221
- Connecting a Telephone or Answering Machine221
- Setting up Fax Features227
- Setting up Contacts and Contact Groups244
  - Setting up Contacts Using the Product Control Panel245
- Sending Faxes259
- Sending Faxes from the Product Control Panel259
- Sending a Fax Using the Control Panel260
- Receiving Faxes274
- Checking Fax Status and Cancelling Fax Jobs283
- Printing Fax Reports284
  - Fax Report Options285
Using External USB Devices with Your Product286
- Connecting a USB Device286
  - USB Device Photo File Specifications287
- Disconnecting a USB Device287
- Viewing and Printing from the LCD Screen287
  - Printing JPEG Photos288
    - Print Setting Options - JPEG Mode289
  - Printing TIFF and PDF Files291
    - Print Setting Options - TIFF Mode292
    - Print Setting Options - PDF Mode293
- Transferring Files on a USB Device295
  - Setting up File Sharing for File Transfers from Your Computer295
  - Transferring Files from a USB Device to Your Computer297
Replacing Ink Cartridges and Maintenance Boxes298
- Check Cartridge and Maintenance Box Status298
- Checking Ink Status on the LCD Screen298
  - Checking Ink and Maintenance Box Status with Windows299
  - Checking Cartridge and Maintenance Box Status - Mac301
- Purchase Epson Ink Cartridges and Maintenance Box302
  - Ink Cartridge and Maintenance Box Part Numbers302
- Removing and Installing Ink Cartridges303
- Replacing the Maintenance Box305
- Replacing the Optional Staple Cartridge307
Adjusting Print Quality310
- Print Head Maintenance310
  - Checking the Nozzles Using the Product Control Panel310
  - Cleaning the Print Head Using the Product Control Panel314
Cleaning and Transporting Your Product316
- Cleaning Your Product316
- Moving or Transporting Your Product319
Solving Problems320
- Viewing the Help Screen320
- Product Status Messages321
- Job Status Error Codes323
- Running a Product Check327
- Resetting Control Panel Defaults330
- Solving Setup Problems331
  - Product Does Not Turn on or off332
  - Noise after Ink Installation332
  - Software Installation Problems332
- Solving Network Problems333
  - Product Cannot Connect to a Wireless Router or Access Point333
  - Network Software Cannot Find Product on a Network335
  - Product Does Not Appear in Mac Printer Window336
  - Cannot Print over a Network336
  - Cannot Scan over a Network338
- Solving Copying Problems339
  - Product Cannot Copy339
  - Product Makes Noise, but Nothing Copies339
  - Product Makes Noise When It Sits for a While340
  - Originals Do Not Feed from the Automatic Document Feeder340
- Solving Copy Quality Problems340
  - Copies Have Incorrect or Faint Colors340
  - Position, Size, or Margins of Copies Are Incorrect341
- Solving Paper Problems341
  - Paper Feeding Problems342
  - Paper Jam Problems342
  - Paper Ejection Problems343
- Solving Problems Printing from a Computer343
  - Nothing Prints343
  - Product Icon Does Not Appear in Windows Taskbar344
  - Printing Is Slow345
- Solving Postscript Printing Problems346
  - Nothing Prints Using the Postscript Printing Software346
  - Documents Print Incorrectly Using the Postscript Printing Software346
  - Accessing Printer Properties - Postscript - Windows347
- Solving Page Layout and Content Problems348
  - Inverted Image348
  - Too Many Copies Print348
  - Blank Pages Print349
  - Incorrect Margins on Printout349
  - Incorrect Characters Print350
  - Incorrect Image Size or Position350
  - Slanted Printout350
- Solving Print Quality Problems351
  - White or Dark Lines in Printout351
  - Blurry or Smeared Printout352
  - Faint Printout or Printout Has Gaps353
  - Grainy Printout354
  - Incorrect Colors355
- Solving Scanning Problems355
  - Scanning Software Does Not Operate Correctly356
  - Cannot Start Epson Scan 2356
- Solving Scanned Image Quality Problems357
  - Image Consists of a few Dots Only357
  - Line of Dots Appears in All Scanned Images358
  - Straight Lines in an Image Appear Crooked358
  - Image Is Distorted or Blurry358
  - Image Colors Are Patchy at the Edges359
  - Image Is too Dark359
  - Back of Original Image Appears in Scanned Image359
  - Ripple Patterns Appear in an Image360
  - Scanned Image Colors Do Not Match Original Colors360
  - Scanned Image Edges Are Cropped361
- Solving Faxing Problems361
  - Cannot Send or Receive Faxes361
  - Cannot Receive Faxes with a Telephone Connected to Your Product363
  - Fax Memory Full Error Appears363
  - Sent Fax Quality Is Poor364
  - Sent Fax Is Received in an Incorrect Size365
  - Received Fax Quality Is Poor365
  - Received Fax Is Not Printed365
- Solving USB Device Problems366
  - Cannot View or Print from a USB Device366
  - Cannot Save Files on a USB Device366
  - Cannot Transfer Files to or from a USB Device367
- Uninstall Your Product Software367
  - Uninstalling Product Software - Windows367
  - Uninstalling Product Software - Mac368
- Where to Get Help369
Technical Specifications371
- Windows System Requirements371
- Mac System Requirements372
- Paper Specifications373
- Printable Area Specifications374
- Scanning Specifications375
- Automatic Document Feeder (ADF) Specifications376
- Fax Specifications376
- Ink Cartridge Specifications377
- Dimension Specifications378
- Electrical Specifications379
- Environmental Specifications380
- Interface Specifications380
- External USB Device Specifications380
- Network Interface Specifications381
- Safety and Approvals Specifications382
- PS3 Mode Fonts383
- PCL Mode Fonts (URW)384
- Symbol Sets387
Notices391
- Important Safety Instructions391
- FCC Compliance Statement395
- Binding Arbitration and Class Waiver398
- Trademarks401
- Copyright Notice401

Brand	Epson
Model	WF-C20590
Category	All in One Printer
Language	English

Epson WF-C20590 User Manual

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