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• Make sure the device is compatible with the product.
Parent topic: Solving USB Device Problems
Related references
Interface Specifications
Related tasks
Setting Up File Sharing for File Transfers from Your Computer
Cannot Transfer Files To or From a USB Device
If you have problems transferring files to or from a USB device connected to your product, try these
solutions:
• Make sure your device is compatible with the product.
• Make sure your product is securely connected to your computer.
• Make sure that the file sharing setting for your product is set correctly.
Parent topic: Solving USB Device Problems
Related references
Interface Specifications
Related tasks
Transferring Files from a USB Device to Your Computer
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
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