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Solving Copying Problems
Check these solutions if you have problems copying with your product.
Product Cannot Copy
Product Makes Noise, But Nothing Copies
Product Makes Noise When It Sits for a While
Originals Do Not Feed From the Automatic Document Feeder
Parent topic: Solving Problems
Product Cannot Copy
If your product cannot make copies, try these solutions:
• If user restriction has been enabled, you may need to enter a user name and password. Contact your
administrator for assistance.
• If the product has an error, such as a paper jam, you cannot make copies. Check the LCD screen for
any errors, and follow the onscreen instructions to clear the error.
Parent topic: Solving Copying Problems
Related references
Paper Jam Problems
Related tasks
Setting User Feature Restrictions (Access Control)
Product Makes Noise, But Nothing Copies
If your product makes a noise, but nothing copies, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product
software is installed correctly.
• Make sure your product is level (not tilted).
Parent topic: Solving Copying Problems
Related tasks
Checking the Nozzles Using the Product Control Panel
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