Paper Jam (Paper Protection)
When the function for protecting documents (paper protection) is activated, scanning is canceled in order to
protect the documents. When this occurs, the following error code appears on the LCD of the scanner's operator
panel.
J0:51 Paper Jam (Paper Protection)
The function to protect documents (Paper protection) prevents documents from being damaged during
scanning with the ADF by increasing the level of sensitivity to detect paper jams.
Take the following measures.
● If this error occurs, check if the document meets the requirements described in Documents for Scanning
(page 58).
● If this error occurs frequently even when the document meets the requirements for scanning, disable the
paper protection function.
● If documents remain in the ADF, pull the documents out of the ADF.
● If documents remain in the scanner, refer to When a Paper Jam Occurs (page 153) to remove the documents.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety
Precautions bundled with this product and make an inquiry.
Paper Jam (ADF)
When a paper jam occurs in the ADF, the following error code appears on the LCD of the scanner's operator
panel.
J0:52 Paper Jam (ADF)
Take the following measures.
● If this error occurs, check if the document meets the requirements described in Documents for Scanning
(page 58).
● If documents remain in the ADF, pull the documents out of the ADF.
● If documents remain in the scanner, refer to When a Paper Jam Occurs (page 153) to remove the documents.
● Refer to Daily Care (page 115) to clean the rollers and sensors.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety
Precautions bundled with this product and make an inquiry.
Paper Jam
When a paper jam occurs, one of the following error codes appears on the LCD of the scanner's operator panel.
J1:31 Paper Jam
J1:32
Troubleshooting
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