HINT
When the paper separation force is set to [ ] which is the maximum level, the message
"When [Ready] is displayed, increase the paper separation force by using the [ ] button to suppress
multifeeds." does not appear.
Press the [Eject] button on the operator panel to eject documents from the paper path.
If documents remain in the scanner, refer to When a Paper Jam Occurs (page 153) to remove the documents.
If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped
Documents Are Frequently Fed into the Scanner (page 177).
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety
Precautions bundled with this product and make an inquiry.
Skew Detected (Paper Jam)
When a skew is detected, the following error code appears on the LCD of the scanner's operator panel.
J3:54 Skew Detected (Paper Jam)
Take the following measures.
● If documents remain in the scanner, refer to When a Paper Jam Occurs (page 153) to remove the documents.
● Make sure that the hopper side guides are not set too wide.
ATTENTION
When scanning documents with the hopper side guides completely extended, select [Off] for [Jam
detection outside of scannable area when transporting] in the Software Operation Panel.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List or the Contact for Inquiries section in Safety
Precautions bundled with this product and make an inquiry.
Sensor(s) Dirty
When a sensor is dirty, one of the following error codes appears on the LCD of the scanner's operator panel.
J8:01 Pick sensors dirty
J8:02 Skew sensors dirty
J8:03 FEED-TOP sensors dirty
J8:04 READ-TOP sensors dirty
J8:05 IMP-TOP sensors dirty
J8:06 EXIT sensors dirty
J8:07 JAM sensors dirty
Troubleshooting
168
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