Paper Jams/Pick Errors Occur Frequently
Check the following points
● Do the documents meet the paper requirements? (page 182)
● Is there any foreign matter in the ADF? (page 182)
● Are the pick rollers, separator roller and brake roller installed correctly? (page 182)
● Are the pick rollers, separator roller and brake roller clean? (page 182)
● Are the pick rollers, separator roller and brake roller worn out? (page 183)
● Did you adjust the paper separation force on the operator panel? (page 183)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 190)
first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this
product and make an inquiry.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 58).
● Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Daily Care (page 115).
● Are the pick rollers, separator roller and brake roller installed correctly?
Solution
Install the pick rollers, separator roller and brake roller correctly.
For details, refer to Replacing the Pick Roller (page 139), Replacing the Separator Roller (page 142), and
Replacing the Brake Roller (page 147).
● Are the pick rollers, separator roller and brake roller clean?
Solution
Clean the pick rollers, separator roller and brake roller.
For details, refer to Daily Care (page 115).
Troubleshooting
182
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