Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem persists, check each item in Before You Contact the Scanner Service Provider (page 190), and then
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List
or the Contact for Inquiries section in Safety Precautions bundled with this product and make an inquiry.
The following are examples of troubles that you may encounter.
● Power of the scanner
● The Scanner Cannot Be Powered ON (page 174)
● Display on LCD switches OFF. (page 175)
● Scanning operations
● Scanning Does Not Start (page 176)
● Overlapped Documents Are Frequently Fed into the Scanner (page 177)
● Situation in Which the Document Is not Fed into the ADF Occurs Frequently (page 180)
● Paper Jams/Pick Errors Occur Frequently (page 182)
● Scanning results
● The Scanned Image of a Picture or Photo is Rough/Image Noise Appears (page 184)
● Quality of Scanned Text or Lines Is Unsatisfactory (page 185)
● Images Are Distorted or Not Clear (page 186)
● Vertical Streaks Appear on the Images (page 187)
● Images Turn Out Elongated (page 188)
● A Shadow Appears at the Top or the Bottom of the Image (page 189)
Troubleshooting
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