Overlapped Documents Are Frequently Fed into the Scanner
Check the following points
● Do the documents meet the paper requirements? (page 177)
● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to
detect overlapped documents accurately? (page 177)
● Did you fan the documents before loading them on the scanner? (page 177)
● Have the documents just been printed out from a copy machine or a laser printer? (page 178)
● Is the document stack thinner than 50 mm? (page 178)
● Does the document stack weigh less than 5 kg? (page 178)
● Are the pick rollers, separator roller and brake roller installed correctly? (page 178)
● Are the pick rollers, separator roller and brake roller clean? (page 178)
● Are the pick rollers, separator roller and brake roller worn out? (page 178)
● Did you adjust the paper separation force on the operator panel? (page 178)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 190)
first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this
product and make an inquiry.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 58).
● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect
overlapped documents accurately?
Solution
Fulfill the conditions to detect overlapped documents accurately.
For details, refer to Conditions for Multifeed Detection (page 64).
If necessary, specify the area to detect overlapped documents.
For details, refer to Specifying the Area to Detect Multifeed [Document check area specification for
Multifeed Detection] (page 255).
● Did you fan the documents before loading them on the scanner?
Solution
Fan the documents.
Troubleshooting
177
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