Helmer iBX080 - Access Control Lock Problems

360179-A/B 52
Troubleshooting
Problem Possible Cause Action
There is excessive
water in the chamber.
Connection between
the unit cooler and the
drain tube is loose
► Conrm the connection is secure. Tighten the
connection if necessary.
Drain line is plugged
► Conrm the drain tube is free of debris. Remove
debris if necessary.
► Replace drain tube if necessary.
Humid air is entering
the chamber
► Conrm the Compartmental Access Refrigerator is
level, and the doors are aligned, closing tightly, and
sealing correctly. Correct issues as necessary.
► Ensure penetrations at the top of the cabinet are
sealed.
There is excessive
humidity on the doors.
Humid air is entering
the chamber
► Conrm the Compartmental Access Refrigerator
is level, and the doors are aligned, closing
tightly, and sealing correctly. Correct issues as
necessary.
Heated glass door is
not functioning properly
► Conrm the door is plugged into the cabinet outlet.
► Check voltage at cabinet outlet.
► Check amperage for door glass (115V = 0.53 -
1.05 Amps; 230V = 0.29 - 0.55 Amps).
Relative humidity
around the
Compartmental
Access Refrigerator is
above 80%
► Conrm the Compartmental Access Refrigerator is
placed properly. Refer to Section II, Item 5.
Water leaks from
the bottom of the
Compartmental
Access Refrigerator.
Humid air is entering
the chamber
► Conrm the Compartmental Access Refrigerator is
level, and the door is aligned, closing tightly, and
sealing correctly.
Excessive water
is found in the
evaporation tray
► See action steps listed previously in Section IV,
Item 11.8.
► Contact Haemonetics

Corporation BloodTrack

Customer Support to correct issues as necessary.
11.9 Access Control Lock Problems
Problem Possible Cause Action
Exterior door does not
unlock when barcode
is scanned.
Compartmental
Control PCB
assembly is
unresponsive
► Switch the AC power switch and the backup
battery switch OFF and then ON again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
Barcode scanner
does not work or
is not functioning
properly
► Ensure barcode scanner is connected to
BloodTrack
®
interface.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
BloodTrack
®
interface
is unresponsive
► Reset interface using reset button located in the
top of the Access Console.
► Switch the AC power switch and the backup
battery switch OFF and then ON again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.