Helmer iBX080 - Compartment Assembly Problems

360179-A/B 53
Troubleshooting
Problem Possible Cause Action
Exterior door does not
re-lock after door is
closed.
BloodTrack
®
has not
commanded door to
lock
► Ensure no trays are illuminated.
Compartmental
Control PCB
assembly is
unresponsive
► Verify LED9 on Compartmental Control PCB
assembly is o󰀨.
► Switch the AC power switch and the backup
battery switch OFF and then ON again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
i.C
3
CP board is not
functioning correctly
► Verify voltage at J16 PIN2. Replace board if no
voltage present.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
Magnetic lock is
defective
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
11.10 Compartment Assembly Problems
Problem Possible Cause Action
Tray does not unlock
when barcode is
scanned.
Barcode scanner does
not work or is not
functioning properly
► Ensure barcode scanner is connected to
BloodTrack
®
interface.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
Compartmental
Control PCB assembly
is unresponsive
► Switch the AC power switch and the backup
battery switch OFF and then ON again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
BloodTrack
®
interface
is unresponsive
► Reset interface using reset button located in the
top of the Access Console.
► Switch the AC power switch and the backup
battery switch OFF and then ON again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
IRACS board is not
functioning properly
► Verify refrigerator 24V DC power supply output is
at 24V DC (±1V DC).
► Verify solenoid LED is on when tray is illuminated.
Solenoid is faulty
► Ensure LED above the solenoid is illuminated to
verify solenoid is receiving power.
► Ensure solenoid is not loose. Tighten if necessary.
Latch mechanism is
faulty
► Replace latch mechanism.
Tray does not re-lock
when closed.
Obstruction in the
compartment
► Remove obstruction.
Latch mechanism is
faulty
► Replace latch mechanism.
Solenoid is faulty
► Inspect return spring on solenoid. Replace
solenoid if necessary.