9. TROUBLE SHOOTING
9-4
4. The screen is blank.
<Possible cause>
The display has a problem.
5. The screen shows an error message and the system stops. Alternatively, the system
stopped with the Internal Shell screen displayed.
<Possible cause>
The battery is dead, HDDs are not mounted, the OS is corrupted.
1. Make sure that the power switch of the display is on.
2. Make sure that the plug of the power cord for the display is connected to the outlet.
3. Make sure that the equipment and the display are connected through a display interface
cable.
4. Re-examine the display settings. For information about the display settings, refer to the
manual of the display.
1. If any of the following messages is displayed or the system is stopped with the Internal
Shell screen displayed, take the corresponding action.
● xxxxxxxx：Real Time Clock Error – Check Date and Time settings
-> If this message is displayed each time the equipment starts, the battery is dead.
Contact your system administrator or maintenance personnel. In addition, the error
code defined in the BIOS is displayed in "xxxxxxxx" above.
● Internal Shell screen
-> There is an error in an HDD or the OS. Check the following items:
i) Check if a USB CD, or USB boot device is connected to the equipment.
-> If a USB CD, or USB boot device is connected, disconnect it.
ii) Check if an HDD is fully inserted into drive bay 1, drive bay 2 and secured
by screws.
iii) If you have a recovery DVD, restore the system drive back to the factory default
by using the recovery DVD.
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