HPE StoreVirtual 3200

Table 17: Remote Support settings
Setting Description
Remote support level Describes the level of support configured on the
StoreVirtual appliance:
• Passive (default) – Allows events to be sent out
but does not permit inbound queries.
• No support – No events are sent out and does
not permit inbound queries (Remote Support is
disabled).
Allow contact from HPE and authorized
representatives.
This feature has not yet been fully implemented. To
configure Remote Support, certain settings are
required. Remote Support monitors your system
and reports its status to Hewlett Packard
Enterprise. For proactive support, contact your
HPE Representative about a support contract.
Target HPE server The HPE server that receives the event messages.
The server is automatically populated and must not
be changed unless you have a specific reason to
do so.
Support from
Select who will provide support: HPE Direct or
HPE Partner. If you select HPE Partner, enter the
Partner ID in the appropriate field.
Support Identifier
Code that is entered to view the storage device in
StoreFront Remote.
Custom delivery ID Customer-entered custom delivery ID.
Configuring and modifying Remote Support
Procedure
1. From the StoreVirtual menu, select Support.
2. Click Edit on the Remote Support Settings page.
3. Enter or edit the appropriate information shown in Remote Support Settings page:
128 Configuring and modifying Remote Support