HPE StoreVirtual 3200 - Remote Support

Remote support
Overview
All major (a warning in the event log) and minor (an alert in the event log) hardware events generate an
alert that is sent to the customer-specified user. Remote Support also submits data to Hewlett Packard
Enterprise Support using an HTTPS connection over the Internet. If needed, you can specify a web proxy
server to connect to the Internet. Alerts are transmitted over the firewall-friendly port 443.
NOTE:
Hewlett Packard Enterprise recommends entering the entitlement serial and product numbers even
if you do not intend to use Remote Support. The numbers are saved with the configuration and can
be restored when the configuration is restored.
Setting up customer information
Procedure
The Customer Information page displays the information for the technical contact for the StoreVirtual
SAN.
Entering and modifying customer information
Procedure
1. From the StoreVirtual menu, select Support.
2. Click Edit on the Customer Information page.
3. Enter or edit the contact information.
The required fields are Email address or Phone number and Country.
Enter the "Company name" even if you do not use remote support. Entering the company names
makes a warning level event in the alarms panel go away, and helps to identify the system in the
Support Bundle.
4. Click OK.
126 Remote support