HPE StoreVirtual 3200

Setting up customer information............................................................................................... 126
Entering and modifying customer information................................................................126
Remote Support settings ......................................................................................................... 127
Hewlett Packard Enterprise Remote Support page....................................................... 127
Configuring and modifying Remote Support.................................................................. 128
Configuring proxy settings..............................................................................................129
RSvS alarms............................................................................................................................. 131
Viewing RSvS alarms.....................................................................................................131
Support mode.................................................................................................................132
Troubleshooting.................................................................................. 134
Green activity LEDs do not work as expected during certain activities.....................................134
A disk enclosure from a 3PAR StoreServ installed into a StoreVirtual 3200 Storage system
results in the enclosure status as unknown .............................................................................134
An iSCSI volume that becomes unavailable for approximately 60 seconds or less may
cause data unavailability...........................................................................................................134
RAID array remains degraded after hot spares rebuild............................................................ 135
Servicing controller incorrectly presented in the SVMC............................................................135
The storage system powers down before completing switchover to UPS backup system....... 136
Faulty cache or faulty battery alarm displays............................................................................136
Cable communication alarm displays....................................................................................... 138
Missing quorum, storage controller, or storage system information..........................................139
Inaccurate power supply failure status and temperature alarms.............................................. 140
Hardware monitoring and SAS cable checking require the system clock setting before
January 19, 2038...................................................................................................................... 140
Verifying Microsoft DSM operations..........................................................................................140
Websites.............................................................................................. 141
Support and other resources.............................................................142
Accessing Hewlett Packard Enterprise Support....................................................................... 142
Accessing updates....................................................................................................................142
Customer self repair..................................................................................................................143
Remote support........................................................................................................................ 143
Warranty information.................................................................................................................143
Regulatory information..............................................................................................................144
Documentation feedback.......................................................................................................... 144
Warranty and regulatory information................................................ 145
Warranty information.................................................................................................................145
Regulatory information..............................................................................................................145
Belarus Kazakhstan Russia marking............................................................................. 145
Turkey RoHS material content declaration.....................................................................146
Ukraine RoHS material content declaration................................................................... 146
6 Contents