Function Key Features and Settings
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all of the members of the group will be notified of an incoming call and will be able to answer the
call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user
seizes the line and places an outgoing call, and all the users of this group will not be able to seize
the line until the line goes back to an idle state or when the call is placed on hold (with the
exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold.
When a member of the group places the call on public hold, the other users of the SCA group will
be notified of this by the red-flashing button and they will be able to resume the call from their
phone by pressing the line button. However, if this call is placed on private-hold, no other member
of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the
phone. In addition, they would need to navigate to “Account” -> “Advanced” on the webpage and
set the line to “Shared Line” and “SIP Server Type”, and configure the line key or Line Key as
“line” type with the desired account on webpage or LCD. If the user requires more shared call
appearances, the user can configure multiple line keys (Function keys->Line key) to be “line” type
associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share
the boss' extension number on her phone. When there is an incoming call to the extension number
of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss
or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via phone interface
1. Press Menu → Features → Function Keys → Line or Line Keys as Function Keys → Line
Key1(for example)
2. Select the wanted Line or Line Key.
3. Press and key to select the Line in the type field.
4. Press and key to select the Account ID.
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