Huawei TE20 - Page 121

TE20 Videoconferencing Endpoint
Administrator Guide
11 Troubleshooting
Issue 01 (2016-09-01)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
113
Problem
Possible Cause
Solution
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
Your site cannot place a call
to a remote site using the IP
address of the remote site.
The local or remote
endpoint is not connected to
an IP network.
1. Verify that the endpoint
is connected to an IP
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
NAT settings are incorrect.
Specifically, the local
endpoint is on a private
network while the remote
endpoint is on a public or
different private network.
Check whether your
endpoint can communicate
with a public network. If the
endpoint cannot, NAT
settings are incorrect.
Choose Advanced >
Settings > Network >
Firewall and verify NAT
settings.
The GK with which the
local or remote endpoint
registers does not support
the function for placing calls
using IP addresses.
Choose Advanced >
Settings > Network > IP >
H.323 at your site and the
remote site, respectively.
Then, disable GK functions.
After the endpoint starts, it
fails to register with the GK.
The parameters (GK
address, encryption
password, and user name)
used for GK registration are
incorrect.
On the endpoint web
interface, choose
Advanced > Settings >
Network > IP > H.323 and
correct the settings.
Another site with the same
number as your site has
already registered with the
GK.
Contact the
videoconferencing system
administrator to check
whether another site with
the same number as your
site has already registered
with the GK. If such a site
exists, change the user name
of your site.
The endpoint is
disconnected from an IP
1. Verify that the endpoint
is connected to an IP