Huawei TE20 - Conference Control

TE20 Videoconferencing Endpoint
Administrator Guide
11 Troubleshooting
Issue 01 (2016-09-01)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
114
Problem
Possible Cause
Solution
network.
1. Verify that the endpoint
is connected to an IP
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
1. Verify that the endpoint
is connected to an IP
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
NAT settings are incorrect.
Specifically, the local
endpoint is on a private
network while the GK is on
a public network. Check
whether your endpoint can
communicate with a public
network. If the endpoint
cannot, NAT settings are
incorrect.
Choose Advanced >
Settings > Network >
Firewall and verify NAT
settings.
The GK listening port, such
as port 1719, is restricted by
the network firewall.
Contact the
videoconferencing system
administrator to resolve this
problem.
11.2.6 Conference Control
Table 11-10 lists the troubleshooting methods for common problems you may encounter
during conference control.
Table 11-10 Methods for troubleshooting conference control problems
Problem
Possible Cause
Solution
While the
endpoint is in use
A site in the conference
is being broadcast, and
Ask the chair site to stop site broadcast.